- Student Support
- Student Services
Winstanley College encourages an ethos to promote support to students in all areas.
At Student Services we are constantly striving to improve our support services. Although staff at the college’s main reception will be available throughout the College day, help from Student Services will quickly be available online. For enquiries relating to:
- Lost property
- Short term loans
- Students can loan a small amount of money from College by speaking to a member of staff at the main reception.
Attendance forms for absences can be found on the wall in the guidance area.
We have a dedicated HelpDesk where students can pop down and talk to member of the team about anything! We can also signpost students to a specific member of staff who is trained to deal with the relevant student matter, whether this be transport, finance, work experience, applying to University, canteen queries, timetable concerns, lost property, emergency lunch loans etc.
Individual Exam Timetable
Your Individual Exam Timetable will be available to view via the student portal on the intranet in March. This document will list all of the examinations you have been entered for, as well as the date and time they are due to take place. You will be notified via email when it is available to view. It is essential that you check your exam timetable. It is your responsibility to make sure your personal details and your entries are correct. You will be instructed to select a check box once you have checked your timetable to confirm your entries are correct. If any of your details or entries are incorrect you must contact Lauren Mawdsley (Examinations Officer).
Exam rooming and seating
Seating plans will be available to view on moodle two days before each exam. In addition, seating plans are also displayed on the boards in the foyer the day before each exam. Make sure you know your room and seat number; failure to sit in your correct seat may result in you receiving an incorrect exam paper. Examinations take place across college so it is important that you know exactly where your exams are due to take place.
You must bring photographic ID to every exam and display it on your desk. Your student ID card is the best form of identity and should always be carried on your person whilst on site. Should you forget your ID card, other photo ID which is accepted includes photo driving licence, passport etc. If you do not have any form of photographic ID you will be required to obtain a 1-day emergency ID slip from reception or student services – a 50p admin charge is applicable.
Details of results day will be posted nearer to the event.
If you are not able to collect your results in person we can either post the results to your home address or you can nominate another person to collect the results on your behalf. Please provide a stamped addressed envelope if you would like us to post your results to you. If another person is going to collect your results for you, you will need to provide us with written permission stating your name and ID number and the name of the person who will collect your results.
We usually receive certificates from the exam boards by late November/early December.
AS Level certificates for lower sixth students will be available for collection from Student Services, students will be notified via email when they are ready for collection.
A Level certificates for upper sixth students will be posted out to their home address by recorded delivery. However, students must pay the £5 certificate postage fee when completing the leavers procedure.
If you aren’t happy with your results you may be able to re-sit them as a private candidate. However, we are only able to accommodate ex-students for examination units only and not coursework or practical units. The price for ex-student re-sits is £75 per exam, not per subject. You should email the Exams Officer with your college ID number, contact details and the exams you are planning to re-sit (if known).
Current students should discuss any potential re-sits with subject and/or Personal Tutors before any payment is made to ensure this is a good course of action for you. Don’t forget, re-sitting exams means more revision is required and may result in extra exam pressure in the following exam session. Students wishing to re-sit an exam must cover the cost of the entry fee, which is determined by the exam board. Re-sits will be available on Parent Pay from October until the end of January. After this, late fees may be applied.
We have secure lockers in various areas of college. They are available to rent for the 2 year period of the A-level course. The charge is £10, and £5 is refunded when the student leaves at the end of their term and returns the keys. Students find this a useful service as they do not need to carry all their books home every day or to every lesson. The lockers are cleaned each summer term and students have to clear their belongings for this period, other than that it is theirs for the full 2 years. If a student forgets their key, we have a one day loan system.
How to purchase
Lockers are allocated early in the new term. Students are advised when they will be able to purchase a locker key via their tutorial session. They pay £10 on parent pay and collect the key from Student Services the following day. We even have extra-large lockers for students who come to college on bikes so that they can store their helmets safely – and these can be requested immediately at the start of term.
If when a student leaves college and they do not have their key, they waive the right to their £5 refund.
The majority of our students will come to college on one of the college buses but some students will travel by car. We ask that you consider car-sharing if you decide to use this method as we do not have infinite capacity in the car park, and we encourage all students to contribute to ‘saving the planet’. Due to this limited capacity, we only provide parking for upper-sixth students, for which there is a small charge of £10 per permit.
The college cannot accept liability for loss or damage to vehicles or property on the site. We employ a security guard who patrols the car park but we do not guarantee the security of your car or property.
16-19 WINSTANLEY COLLEGE BURSARY FUND
The Student Bursary is money that has been allocated to College by the Government to assist 16-19 year old students who face financial difficulties to continue in full time education. The Bursary fund is categorised as follows:
- A: You are entitled to a guaranteed bursary of at least £1,200 per year if you are: a young person in care, or a care leaver, or a young person in direct receipt of income support in your own right, or a disabled student in receipt of employment support plus personal independence payment allowance. Evidence will need to be provided.
- B: If your household income is below £16,190 or you are in receipt of benefits you may be entitled to a bursary and also free school meals. You will need to provide proof of household income or benefits.
Click here to download an application form.
If students are eligible for the bursary fund and also have a need to purchase an annual private transport permit, they will qualify for the full cost of the yearly permit which will be organised by Student Services. If you don’t require a private permit then a weekly allowance will be made via BACS.
These payments will be dependent on good attendance, satisfactory academic progress and it is subject to the number of applications received and the funds being available.
You can apply at any time throughout the year depending on your circumstances.
Further enquiries can be made by contacting email@example.com.
This is where students excel! They lose a magnitude of items during their time in college. Honestly, we could set up a shop with the amount of items lost every term. Unfortunately, we do not have storage for it all over the long term so we pass on unclaimed items to local charity shops to benefit communities both locally and internationally..... so don’t leave it too long before you come to reclaim any lost items!
Students at College are also very honest about in handing in lost property. Expensive items (including cash) are nearly always handed in by other students so at least you know that if an item is lost it will probably end up in Student Services lost property. But please note that you are responsible for your belongings and the college does not accept responsibility for any items lost or stolen.
Trips and Visits
During the students’ first week of term we organise an Enrichment Fair at lunchtime. Students are encouraged to go along and find out about all the various activities, groups, associations, trips etc that will be available to them throughout their time at college. Some will be run for subject departments only; others will be open to all students. We encourage students to take part in enrichment activities as they will gain valuable skills and knowledge as well as experiencing the fun & social aspects.
Specific information regarding each trip or event can be obtained from the relevant organiser but general advice can be obtained from our HelpDesk.
Payments and Refunds
Deposits are usually non-refundable. Payment dates and deadlines are dictated by the organiser of the trip or event and this should be the main contact for any queries regarding specific trips. For general payment information, please contact the HelpDesk. Refunds can only be agreed by the organiser. Students should approach Student Services to request an application for a refund should the need arise so that the process can start.
Organisations /Action Groups
We welcome the student voice on various action groups in college, including ILT Steering Group, Catering Action, Healthy College, and Equality and Diversity. Students elect members to represent them at Student Union and these members, as part of their role responsibility, will be involved in several activities and groups in college.
Health & Safety
Information in the students enrolment packs will specify that all students enrolling at college (and their parents) are giving their consent to participate in Low Risk activities and to receive emergency medical treatment should the need arise. Parents who do not agree to this are required to write a letter to college and send in with the student at enrolment. Residential and High Risk activities will require further consent from parents before students are allowed to participate in specific activities relevant to the individual trip.
Please note all trips and visits are subject to any Covid-19 regulation in place at the time.
The college has several staff trained to deliver First Aid. Student Services is the First Aid Contact Points and staff will contact the ‘on call’ First Aider as required.
Please note – First Aid is NOT for the following situations:
1. Students not feeling well (we have a sick room where students can rest if suffering with a migraine etc) or else they should email their tutors and attendance officer and make arrangements to go home.
2. Attending to previous injuries which may be causing pain/concern (Students should see their own Doctor or visit an NHS drop-in centre).
3. When a student is suffering from a known medical condition but does not have the correct medicine with them (or in safe-keeping with Angela Gregory). We are not allowed to administer any medication and it is the responsibility of students to disclose medical information at enrolment so that procedures are in place to address any medical emergencies.
Medication in College
If you suffer from a long term medical condition that requires medication you may wish to consider leaving some spare medication in college. This may be an epi-pen if you suffer from a food allergy, maybe a spare inhaler or even pain relief if you regularly need it. Any medication should be clearly labeled with the students name and ID number and given to Angela Gregory in Student Services to keep it securely stored.
Please ensure college is aware of any medical condition which may require the administration of emergency medicine.
There are fantastic opportunities for students to take part in a huge range of enrichment activities.· Some are free and some involve a cost. Trips to places as far away as China and Australia will as you expect involve a cost but we also have courses for First Aid and Sign Language which are free. Other items students may need to pay for could be associated with their courses such as the Clothes Show for Art, a visit to Isle of Arran for Earth Science, or Court visits for Law.
General payments – ParentPay
Trips, visits and sundry items should be paid for via ParentPay, the login details for which you will have received in an individualised activation letter. Items such as ID cards, calculators, ect, can be collected from Student Services from 11am onwards on the following day.
The College is committed to promoting Equality and Diversity.
Click here for further information:
Apart from the advice you will get from staff in College, there are many organisations listed which can help with a range of issues including drugs & alcohol, mental health, sexual health, smoking, careers and future choices.
Drugs & Alcohol
Alcoholics Anonymous - 08457 697 555 www.alcoholics-anonymous.org.uk
Drinkline - 0800 917 8282
Drinksense – 01733 555532 www.drinksense.org
Drugs Helpline (Frank) - 0800 77 66 00 http://www.talktofrank.com/
Young Peoples' Drug and Alcohol Team - 01942 777720 https://www.wigan.gov.uk/Resident/Health-Social-Care/Children-and-young-people/Young-peoples-drug-and-alcohol-team.aspx
Lifeline - Information for drug users and their families - 0161 200 5486 http://www.lifeline.org.uk/
National Association for Children of Alcoholics - 0800 358 3456 http://www.nacoa.org.uk/
Narcotics Anonymous - self help for drug users – 0300 999 1212 http://www.ukna.org/
British Pregnancy Advisory Service - 0845 730 4030 http://www.bpas.org/
Brook Advisory Centre - Wigan - 01942 483180 https://www.brook.org.uk/
National Aids Trust - 020 7814 6767 http://www.nat.org.uk/
Little London - confidential young persons counselling - 01942 776767
Kooth - online counselling for young people - http://www.kooth.com/
Beating Eating Disorders – 0845 634 7650 www.b-eat.co.uk
Mind Information Line – 0300 123 3393 http://www.mind.org.uk/
No Panic Helpline – 0800 138 8889 http://www.nopanic.org.uk/
Samaritans - 08457 90 90 90 https://www.samaritans.org/
National Self Harm Network - 0800 622 6000 http://www.nshn.co.uk/
42nd Street - Advice & Support for Young People living in Manchester, Salford and Trafford - 0161 228 1888 http://42ndstreet.org.uk/
NSPCC Helpline - 0808 8005000 http://www.nspcc.org.uk/
Childline – 0800 1111 www.childline.org.uk
Shelter - 0808 800 4444 http://www.shelter.org.uk/
Refuge - Domestic Violence Helpline - 0808 2000 247 http://www.refuge.org.uk/
If you need advice about housing please speak to student services.
NHS Direct - 0845 4647 https://www.nhs.uk/
NHS Quit Smoking - 0800 022 4332 www.smokefree.nhs.uk
Mens Health Helpline – 02089954448 https://www.menshealthforum.org.uk/useful-links
Meningitis Helpline – 0808 010 388 http://www.meningitis-trust.org/
Equality and human rights commission - 0808 800 0082 http://www.equalityhumanrights.com
Lesbian and Gay Switchboard – 0300 330 0630 https://switchboard.lgbt/about-us/
The Student Room – www.thestudentroom.co.uk
Young Persons Helpline – 02088963675 www.youth2youth.co.uk
Beat Bullying – www.beatbullying.org
Gov.uk - www.gov.uk